Prepare for the TestOut LabSim A+ Certification Exam. Enhance your skills with comprehensive quizzes featuring multiple-choice questions and detailed explanations to get you ready for success.

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.


What should you tell an employee requesting more RAM when the budget does not allow for upgrades?

  1. Advise her to purchase it herself

  2. State that she needs to prioritize her workload

  3. Inform her that you're unable to assist at the moment

  4. Let her know you will escalate the request to your supervisor

The correct answer is: Let her know you will escalate the request to your supervisor

Letting the employee know you will escalate the request to your supervisor is the most appropriate response because it demonstrates a willingness to advocate for the employee's needs while recognizing the constraints of the current budget. Escalating the request allows for the possibility of finding a solution that may not be immediately apparent, such as identifying alternative funding sources or discussing the necessity of the RAM upgrade with higher management. This approach also shows the employee that their request is being taken seriously and opens communication about potential future upgrades. It fosters a supportive work environment by ensuring that employees feel their needs are being heard and considered, even if immediate action cannot be taken. Additionally, it can help management understand resource needs within the team, which may influence future budgeting decisions.