TestOut LabSim A+ Certification Practice Exam

What is the best first step to take if print jobs from an inkjet printer are coming out with missing colors and gaps?

1. Check printer settings

2. Replace the ink cartridges

3. Use the automatic cleaning feature

4. Reinstall printer drivers

The correct answer is: Use the automatic cleaning feature

When print jobs from an inkjet printer result in missing colors and gaps, the best first step is to use the automatic cleaning feature. This feature is designed to clear any clogs in the printer's nozzles that may be preventing ink from flowing properly. Inkjet printers rely on very small nozzles to spray ink onto paper, and over time, these nozzles can become clogged with dried ink or debris, especially if the printer has not been used for a while or if the ink is of lower quality. Initiating the automatic cleaning process can often resolve these issues without the need for replacing ink cartridges or making changes to settings. It’s typically a quick and effective solution, making it the most sensible first step in troubleshooting print quality problems. If this does not resolve the issue, then other steps, like checking printer settings or replacing ink cartridges, may be necessary. However, starting with the cleaning feature is efficient for addressing the most common cause of missing colors and gaps in printing.